Help Desk

About

To look for archived content, please do the following:

  • On desktop: Click “Search” on the top right.
  • On mobile: Tap on the magnifying glass icon on the top right to search.

To download the free WINK News app and enjoy access to news articles and more, visit one of the pages below. 

Please visit this page to access Hurricane Central, where WINK News Weather Authority has the latest coverage of this hurricane season.

The WINK Doppler 3X dual-polarization radar is the most powerful radar in Southwest Florida, three times more powerful than any other station’s radar. 

Read more here.

Visit this website for Noticias WINK.

To download the free Clima WINK app, visit one of the pages below.

For a full list of WINK News staff, as well as access to their bios, please visit this link.

Please visit this page to submit your Dog of the Day.

Support

If you have any information regarding a story that may be helpful, please visit this page to fill out a News Tip form.

Please fill out this form regarding any issues regarding the content of an article.

Troubleshooting

Try clearing your browser’s cache to resolve content related issues.

You can go into your browser settings and clear your cache, cookies, and history.

Most browsers allow you to easily access the settings menu by pressing specific keys simulatneously to act as a shortcut.

  • Windows: Ctrl+Shift+Delete keys
  • MAC: Command+Shift+Delete keys

For more instructions on desktop and mobile devices, see below.

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Thank you.

If your screen is frozen and you cannot access the app, there is a rare scenario with iOS systems when a particular accessibility setting interferes with the onboarding cards.

To solve this issue, please do the following:

1. Close the WINK News app
2. Go to iOS Settings → Accessibility → Keyboards
3. Full Keyboard Access → toggle OFF
4. Open the app again and accept notifications

This is only a temporary issue, a fix is in progress and will be rolled out to all users in the upcoming version.

 

If this does not solve the issue, please consider checking the following:

  • Make sure you have the most updated version of the app – check for any updates in the app store.
  • Ensure you have a steady network connection.
  • Try completely closing the app and reopening it.

 

Please contact support for other issues.

When doing so, please make sure to include:

  1. Device version
  2. IOS version
  3. App version
  4. Error message if any
  5. Video/pic of the issue

Other questions or concerns?

Please contact us here.