Comcast connection and service progress to SWFL residents

Comcast is working hard to get a connection back to its customers after the damage Hurricane Ian caused.

According to Comcast, its response team is made up of more than 1,700 technicians, and network maintenance and engineering specialists continue to make steady progress in repairing damages to equipment and infrastructure from Hurricane Ian. Comcast is continuing to restore connectivity to impacted customers as quickly as possible.

Comcast noted they hear and understand the frustration its customers are feeling. And, crews will continue to work, no matter the circumstances, until Comcast restores services for every impacted customer.

As of Monday, there are 13 service areas that are predominantly restored, explaining this is equal to about 90% of customers in that area. But, just because they reached that mark doesn’t mean they are moving on. Comcast said its teams will still work on small pocket outages which could be an individual home or neighborhood street.

Comcast went on to provide a restoration timeline, this is based on the assessments of damage to the network as well as the condition of Comcast’s local plant that’s in the impacted areas.

Below is Comcast’s Restoration Timeline.

 

Restoration Timeline by Location:

Charlotte County ESTIMATED RETURN OF SERVICE

Cape Haze 10/15

Don Pedro Island 10/21

Port Charlotte 10/15

Punta Gorda 10/15

 

Collier County

Ave Maria Predominantly Restored

Golden Gate Predominantly Restored

Golden Gate Estates Predominantly Restored

Immokalee Predominantly Restored

Naples Predominantly Restored

Barefoot Beach 10/21

Everglades City 11/16

Marco Island 10/15

Old Naples/Port Royale 10/21

Vanderbilt Beach 10/21

 

DeSoto County

Arcadia Predominantly Restored

 

Hendry County

LaBelle Predominantly Restored

 

Highlands County

Sebring Predominantly Restored

 

Lee County

Bonita Springs Predominantly Restored

Lehigh Acres Predominantly Restored

Alva 10/11

Boca Grande 10/22

Bonita Beach 10/21

Cape Coral 10/15

Captiva 12/16

Central Fort Myers 10/11

Fort Myers 10/11

Fort Myers Beach 11/15

Iona Lakes 10/21

North Fort Myers 10/15

Pine Island 11/23

Punta Rassa 10/21

Sanibel 12/16

 

Polk County

Lake Wales Predominantly Restored

 

Sarasota County

Palmer Ranch Predominantly Restored

Sarasota Predominantly Restored

Casey Key 10/21

Englewood 10/11

Longboat Key 10/21

North Port 10/11

Siesta Key 10/21

Venice/Nokomis 10/11

If you live in a predominantly restored location and don’t have service, first try restarting your modem. If you still don’t have power after that, please chat with a Xfinity Assistant for help or call 1-800-934-6489 to report service interruptions.