Verizon adds ‘temporary’ solution to Collier County intersection; customers still unsatisfied

People in part of Collier County continue to complain about bad cell service from a major provider. The company says it has added a temporary solution to unsent texts and dropped calls among other issues, but some customers say it has not done anything to help.

Verizon Wireless says it has added an “improved temporary asset” at the intersection of Immokalee Road and Collier Boulevard, but some customers say it has not provided them with better service yet.

“Our teams are deploying a temporary asset that should result in improved service for our customers in that area within the next several weeks, ahead of schedule for this kind of implementation,” Verizon shared in a statement.

Rosalia Podolak hopes so.

“God forbid if I missed an emergency phone call,” Podolak said. “I’m a mom, and that’s like my main priority.”

Podolak is optimistic.

“I think overall having something rather than nothing is something positive,” Podolak said.

But Sylvia Lee is not convinced.

“I think people have lost faith,” Lee said. “People are reaching out and trying to find what the alternative options are in terms of AT&T or you know other services.”

The most specific Verizon would get about the temporary solution is that it will be operational in the next several weeks.

Lee said she will go to another service if a better solution doesn’t come soon. Verizon says the permanent fix should be in place early next year.

“If it’s going to take that long, and if there isn’t improved service by adding the second one, then you know, we will be looking for other options too because that’s just too long to wait,” Lee said

Reporter:Rachel Cox-Rosen
Writer:Jack Lowenstein
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