DEO launches ‘Chat with Us’ feature for live representative assistance (no longer available)

UPDATE: The DEO announced June 4 that the chat feature is no longer available.

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The Florida Department of Economic Opportunity, the department that handles unemployment claims, launched an online “Chat with Us” feature on Tuesday to help claimants get answers.

The site previously featured a chat option, but it was automated to answer only general questions.

This time, claimants can now chat with a live Reemployment Assistance Customer Service Representative for help with their claim.

The DEO has shifted the priority of 200 agents to assist via the new online chat feature.

Reemployment Assistance Customer Service Centers are available Monday – Friday from 7:30 a.m. – 6:30 p.m. for all account inquiries and questions.

How to find it:

1. Go to floridajobs.org
2. Click Reemployment Assistance Service Center in the banner at the top
3. Click Claimants
4. Click the green CHAT WITH US icon to the right

Direct link: floridajobs.org

MORE: FAQ: Unemployment Resources