Outage leaves Wells Fargo customers still unable to access accounts
Wells Fargo customers across the nation were unable to access their financial accounts Thursday due to a widespread outage.
Just after 6 a.m., the banking giant confirmed that its online and mobile platforms were experiencing issues. Wells Fargo later announced that the outage was due to a power shutdown at one of its facilities after smoke was detected there.
Some customers are reporting that they’re unable to get through to customer service Friday.
The company released a statement Friday saying:
“As a result of the process to restore systems yesterday, some transactions and balances were not visible in online banking or ATMs earlier today. The transactions were processed normally, and customers can use their accounts with confidence. This issue has now been corrected, and all transactions are now visible. We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times.
“As a reminder, this was a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.”
We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.
— Wells Fargo (@WellsFargo) February 8, 2019
This is the second time just this month that Wells Fargo has experienced such an outage which prevented customers from logging into their accounts.
Wells Fargo has dealt with a series of scandals over the past year. In February of 2018, the Federal Reserve imposed a cap on Wells Fargo’s growth after the bank admitted that its workers created as many as 3.5 million fake accounts to meet unrealistic sales goals. In April, Wells Fargo was hit with a staggering $1 billion fine from the federal government for inappropriately charging hundreds of thousands of customers for car insurance they didn’t need or mortgage borrowers unfair fees.