SunPass’ Toll-by-Plate customers may soon be hit with a big bill
More than seven months since the state tried to upgrade the SunPass system and failed, SunPass is finally collecting on more bills.
The upgrade issue caused all kinds of billing delays which saw more than 100 million transactions backlogged in the SunPass system. Those transactions have since been cleared but for Toll-by-Plate customers it’s time to pay up.
SunPass is run by the Florida Department of Transportation and the Turnpike Authority but the maintenance meltdown was handled by Conduent, a third-party vendor.
FDOT says Toll-by-Plate customers should check their mailboxes this week for invoices.
Now that they’ve been able to verify the backlogged transactions, drivers without a transponder could be paying big bucks.
Since June, SunPass’ Toll-by-Plate transactions totaled nearly $100 million statewide.
Some people say the state’s mistake shouldn’t burden drivers.
SunPass says it will waive any penalties or late fees and allow payments in installments.
Customers will have until the end of March to pay.
- DOT says SunPass users can have overdrafts reimbursed
- SunPass saga: 2.1 million E-Pass transactions billed incorrectly, CFX said
- It’s your money: SunPass says 10 percent of transactions now posted
- Here’s how to find out if you have been double-billed by SunPass