Overpriced concert tickets frustrate consumers, government takes action

(CONSUMER REPORTS) — Affordable concert tickets have become difficult to come by. But consumers aren’t just competing against one another for good seats; they are also dealing with ticket brokers who sell tickets at a higher price than they are worth.

Ticket brokers use “bots,” a software that allows brokers to quickly buy tickets from primary sellers, such as Ticketmaster, and resell them for almost triple the face value on platforms like StubHub and TicketsNow.

However, Todd Marks of Consumer Reports said there are ways to avoid buying overpriced tickets.

“One thing you can do is go through the official ticket seller like Ticketmaster, and create an account,” Marks said. “That way, you won’t have to log on and enter payment details during which time a bot can go in and grab your seats.”

Marks also recommends to take advantage of presales through sites like TicketCrusader.com and PreSalePasswordInfo.com, as well as looking out for credit card promotions offering card holders first dibs and discounts.

Although bots are not illegal, they have been outlawed in 13 states and the House of Representatives just passed a bill will make it illegal to sell bot software or to sell tickets bought through bots, according to Consumer Reports.

The bill is now pending in the Senate.

Reporter:Lindsey Sablan
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