NORTH FORT MYERS, Fla. - With the money earned from a baking business in Sandusky, Ohio, Paul Miller and his wife Mary Ellen saved up for a modest winter home in Sunseekers RV Park in North Fort Myers.

"Gee whiz, we've been going down to Florida for probably the past ten years," Miller told CALL FOR ACTION, "Used to go in the mobile home and a couple of years ago bought the place."

Paul Miller never knew his piece of paradise would leave him lost in a emergency.

In March, Mary Ellen underwent surgery to ease pain from her hip replacement. Doctors wanted to install a pain pump. The next day she couldn't stay awake.

Miller described how she acted that day, "'Oh, I feel terrible,' she said, 'Let me lay down and go back to sleep.' So I let her lay back down and said something's not right."

Miller dialed 911.

DISPATCHER: What is your emergency?
PAUL MILLER: Yeah, My wife needs to go to the emergency room.
DISPATCHER: OK, Is she breathing normally?
PAUL MILLER: Yes I would say so.
DISPATCHER: OK, does she have any chest pains?
PAUL MILLER: I don't know, I can't keep her awake long enough to find out.

Miller says a critical mistake was made in the next few seconds. "She wouldn't let me give directions," Paul told CALL FOR ACTION.

PAUL MILLER: When they come in the park...
DISPATCHER: Yeah?
PAUL MILLER: If they come up by the swimming pool make a right...
DISPATCHER: Right they'll find you sir they'll find you. Don't worry
PAUL MILLER: Ok.

It took the ambulance nearly 15 minutes to find the Millers home, almost twice the response time recommended by a Lee County ordinance.

"The ambulance didn't come and didn't come and didn't come and I was getting quite upset," said Miller.

When paramedics arrived they couldn't find Mary Ellen's pulse.

"Finally they put her on a stretcher and carried her out," said Miller.

Miller followed in his own car.

"Went into the emergency room and the doctor and nurse was standing in the hall and I knew right then she was gone," Miller choked up as he told CALL FOR ACTION what happened.

"The next day the neighbors told me the ambulance was 2 streets over inquiring where the lot 50 was. They sat there for ten minutes," said Miller.

We spoke to Bruce Dennington, Program Director for Telecommunications for Lee County Public Safety.

"We learned there was a definite problem," Dennington told CALL FOR ACTION, "The park is privately owned park and consequently the map of inside the park did not show on our computer screens."

"At what point do dispatchers divert from those questions and become a person and just take down those directions?," asked CALL FOR ACTION reporter Melissa Yeager.

"In listening to this call, he gave the lot number the street name within the park," Dennington explained, "She did log this information. I believe he wanted to give more detailed information she is very accustomed to address readily showing on a computer screen."

CALL FOR ACTION's investigation into this call moved Lee County EMS to start its own investigation. It showed more RV parks missing from dispatchers' screens.

"We have about 15 of those types of parks and those are the one's we've targeted for readdressing," said Lee County 911 Program Manager Matt Rechkemmer.

"Fair to say you're not happy with this call?" asked CALL FOR ACTION REPORTER Melissa Yeager.

"It could have been handled better yes," said Dennington.

"You can't bring her back," said Paul Miller, "I think a pretty poor excuse for emergency service when they won't let you give directions to find you. It would have only have taken me a few minutes to give directions."

Miller plans to come back to his North Fort Myers home in November, though this year he'll come without his wife.

Lee County 911 has already made plans with Sunseekers RV Park homeowners association to talk about re-addressing the parks so there are actual street addresses instead of lot numbers. They plan to do the same with the other 15 parks as well. They hope to start that in November. We'll keep you updated on the progress.

If you would like to hear the entire call Paul Miller made to Lee County 911, click on the Related Content link.