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Comcast problems in Fort Myers

By WINK Web Manager

Story Created: Apr 5, 2008 at 2:01 PM EDT

Story Updated: Apr 5, 2008 at 2:18 PM EDT

FORT MYERS, Fla - Comcast customers in parts of Fort Myers and nearby areas may be seeing problems with their television and Internet services.

Barbara Hagen, the General Manager of the local Comcast branch, says a service upgrade ended-up knocking people off of the Internet and disrupting television service.

Comcast was relocating the frequency of their Internet service in the Fort Myers area. While changing the frequency, a problem with the lines was discovered.

That problem trickled down and caused an additional problem that effected both Internet and television services in the Fort Myers area.

Internet services should have fully returned by Saturday.

Crews are working to return television service to normal. There is no exact time when the television service is expected to fully return.

View Oldest Comments First

Thursday, Aug 21 at 11:55 PM Janet DeFabio wrote ...

More of the same!!!!!!!!!!!!! The interruptions are unending; I am ready to make a service change.

Friday, Jun 13 at 8:00 AM Joe wrote ...

I've have had comcast since they came to town and tell you I never was happy with them. I always had problem with them and in the last three weeks I"ve asked for the the manager or field manager to come out to my house and to this day the stil have'nt come. I know alot of people in my community is not happy with them and changing over to another company. My neighbor across the street told me that comcast found several broken lines on his end and they came out and put new lines in and they still

Thursday, Apr 24 at 5:12 PM Trudave wrote ...

Has anybody else had problems with Comcast Major League Baseball package

Thursday, Apr 10 at 7:54 PM bubba wrote ...

what about the basic monopoly they have on us in non satelitte cable providers

Sunday, Apr 6 at 10:44 AM babbajo wrote ...

I agree with kittycat.

Sunday, Apr 6 at 10:44 AM bkkprgal wrote ...

This explains one particular incident. But, what about the normal, continuous issues with disrupted service, poor customer service and interrupted internet - how do they explain that?