|Published:||Oct 30, 2012 9:43 AM EDT|
|Updated:||Oct 30, 2012 10:43 AM EDT|
From dropped calls to slow internet speeds, the conveniences of modern technology can often turn inconvenient in a hurry.
When you have these issues.. contact the company directly but be ready before you reach out.
"Know what service you need, what your problem is and also check around with competitors. Lots of the communication services are offering all kinds of deals these days so know what's out there you so you can ask for that deal as well," said Angie's List founder Angie Hicks.
Being familiar with what other companies have to offer keeps you in the drivers seat. If the competition is offering a special promotion ask for it from your provider.
Amber Connors and her husband started shopping around when she couldn't get a call on her cell phone in her living room.
"My husband and I had a cell phone service for years when our contract was going to be up we decided to do some research and look around and see if we could switch providers," Connors explained.
When disputing a bill or overcoming an outage be assertive but not angry with the representative.
Telling the company you have a problem and are looking for help prevents the person on the other end from going on the defense.
Remember.. documentation is the key in winning the complaint war. Record whom you spoke with and the date and time you called to increase your credibility if you have to call again.
Also be clear about the consequences of what steps you'll take if the problem isn't rectified such as leaving for another company.