COLLIER COUNTY, Fla.- "No information to the public is certainly not a good thing."
Stop selling the Chevy Cruze, a decision General Motors suddenly announced Friday without telling customers why. This affects car with a 1.4 liter turbo engine from 2013 and 2014. One of GM's most popular cars. The move has public relations experts in Southwest Florida puzzled.
"If their brand is to have this transparency, they're not showing it," said Nannette Staropoli, owner of Markit Group.
Experts feel this puts drivers on high alert, especially those already behind the wheel of a Cruze of other GM vehicles. But WINK News spoke to several local Chevy dealerships who said sudden decisions like this are not uncommon. And they usually get resolved quickly. They admit GM is keeping them in the dark. But they think the move could be related to recent recalls. Nannette Staropoli said this lack of information could create problems right away.
"I think the immediate impact is they'll have cancelled orders, they'll have dissatisfied customers, and unfortunately a customer may go to a whole other brand in generaL"
GM hasn't said anything is wrong with the Cruze. But remember, this car was recalled last August because of problems with the brakes.