FORT MYERS, Fla. - A WINK News Call for Action investigation helped one Southwest Florida resident get back thousands.
"Yes, there was a little victory dance," said Brandy Sullivan.
Almost $2,000 is back in her bank account.
"It's been over a week so it was desperately needed," said Sullivan.
As a customer of Grant Motors, Sullivan was charged three times what she owed, and reached out to WINK News for help getting that money back. WINK News found 100 customers of the dealership were affected. At first, First Data, the credit card processing company responsible, told us they couldn't find the problem.
But Scott Grant, President of Grant Motors, and WINK News, didn't back down.
"They handled it pretty well. They've stayed in communication. They are pretty excited as well that's been put to rest now," said Sullivan.
They worked around the clock to get answers, and results.
"It's been a huge relief. I have to thank WINK News for everything that you guys have done. There's no way I would have been able to make the amount of progress and the phone calls you guys did," said Sullivan.
Finally, WINK News got word from First Data on Monday that the problem had been fixed, though they said they couldn't tell us exactly what it was. They also promised the money would be returned by Thursday.
Scott Grant said he's relieved the matter is resolved. He says it's the company's goal to fight for its customers. So far, Grant hasn't heard any complaints about anyone not getting their money back. But if the money is not back in your account, Grant asks you call them at the company.
First Data did say any over draft fees will be returned.
They said that any cardholders that were charged overdraft or over limit fees as a result of this issue should send a copy of their statement to the merchant (Grant Motors). Grant Motors will then submit to us to handle the refund in the form of a check, which could take anywhere from 10-15 days for processing and delivery.