FORT MYERS, Fla - WINK News introduced you to Brandy Sullivan last week. Sullivan bought a truck in February, at Grant Motors on Fowler Street. Last week, she was charged twice more for her down payment, an almost $2,000 loss.
"To have that kind of money taken from you, and you have a set budget that you have to live by, I mean this has totally thrown my life for a loop," said Brandy Sullivan.
Only she didn't owe the money. And Brandy wasn't the only one, 100 more customers were also overcharged. One man, Bryan Malko, lost $2,500, and is now facing eviction.
"Haven't been able to pay any of my bills, rent, water, electric, day care. pretty much you name it is past due now." said Malko.
The company allegedly responsible, First Data Credit processing, told us on Friday, it couldn't find the problem. WINK News then learned the transactions were returned that same day, but taken out again on Saturday.
"You get that little moment, a glimmer of hope," said Sullivan.
So we wanted answers, and went back to Grant Motors, who told us how the process works.
"The credit card is run through a machine, the machine goes through a processing company," said Scott Grant, President.
Out of his hands, Grant Motors President Scott Grant said he felt hopeless, but spent the weekend trying to get answers from First Data.
"It was a big decision to buy a car, big decision you came to us, trusted us with our reputation and our product," said Grant.
With the added pressure from WINK News, First Data told us Monday, it finally found the root of Sullivan's problem and said: "we've expedited the refund process and the money should be returned to her account within two business days ... we apologize for any inconvenience this may have caused."
"I want to make sure everything gets back to the way it was and I want people whole again and earn their trust back," said Grant.
The First Data spokesperson said all customers affected should expect their refunds within two days.
She says any fees caused by the issue, will be paid for by First Data.