LEHIGH ACRES, Fla.- A Lehigh Acres woman bought a truck at a Fort Myers dealership and paid for it...three times over.
The truck cost just under $1,000, but nearly $3,000 was taken from her checking account. Now, she's reaching out to WINK News for help getting that money back.
Brandy Sullivan says, she's at her wit's end.
"Couldn't get any answers, couldn't get a response, nobody could tell me anything so the only thing I could think of was to call WINK News," said Sullivan.
For $978 dollars, Brandy Sullivan's new truck, was a steal.
Sullivan bought the car in February from Grant Motors in Fort Myers.
That amount cleared her account the next day.
Then she noticed a second charge on Monday, another $978 dollars!
"The first time, it just kind of stops you in your tracks," said Sullivan.
Alarmed, Brandy called the dealership.
They looked into it, and found their credit card processing company, First Data, had double charged Brandy, and 30 other customers, even some employees.
In a letter to customers, First Data, said: "we are aware of the issue and are in the processing of reversing all transactions back to the cards. It will take about 48-72 hours for the reversals to be completed."
But that wasn't the case for Brandy.
"This morning, optimistic, check the account, and instead of refunding me the $978, they took it out again," said Sullivan.
A total of $2,934 dollars Brandy shouldn't have to spend.
"$2,000 is not something I can afford to be without, especially with 3 kids. I work hard for my money, not to have somebody take it by error or not," said Sullivan.
Again, this was an error on First Data's end, so there could be other businesses affected.
WINK News was on the phone with First Data headquarters right before 4 PM.
They have Brandy's information and are digging into their resources to pinpoint where the problem started.
They could not say right now why she was charged three times, but are working on getting that money back immediately.
A spokesperson said our concern has led them to check into other companies that could have been affected.