Published: Mar 13, 2014 10:08 PM EDT
Updated: Mar 13, 2014 10:29 PM EDT

COLLIER COUNTY, Fla.- Tricia Bien said she received a phone call no parent ever wants to get from an investigator with the Department of Children and Families.

"She said she just spent some time with my daughter because she had been called under suspected child abuse," said Bien.

The alleged abuse revolves around this red bruise under her 6 year old daughter's eye.

"I'd seen her eye and asked her what happened, she said she tripped on the rug at school. I took it at that, put some ice on it and really never gave another thought."

Her mom tells WINK News this is what her daughter's eye looked like in a family photo before she fell and this is what it looked like after.

"So I said who saw you fall and she was able to name 3 children in her class. Did the teacher see you? And she said no."

The incident allegedly happened in a matter of seconds at Pelican Marsh Elementary School. And now the family of that little girl this is going to haunt them for the rest of their lives.

"It could happen to anybody. When we went to talk to the principal, he said well we have to report everything. Well does that mean every single scratch, bruise, bump on every single child in the school? That sounds exhausting and excessive because there are children out there getting abused."

A staff member reported the injury. In a statement to WINK News, the school district said if a child is injured on site, parents will be notified, "That did not happen in this case.  Thus, the staff member acted professionally and responsibly." WINK News also checked with the Department of Children and Families and they said they are investigating and have no prior cases involving that family.