Published: Feb 07, 2014 11:00 AM EST
Updated: Feb 07, 2014 6:17 PM EST

ALVA, Fla. - "What do we do now? You know, we lost everything, clothes, shoes, pictures, ID, everything so where do you go from there," said Donna Woodard.

Calling it one of the scariest moments of her life, Donna Woodard left work and rushed to her childhood home at 20551 North River Road in Alva. Her daughter had just called to say the home was on fire.

"We were all crying, it was very devastating. My daughter lost her dog and my mother is at the hospital," said Woodard.

Woodard's mother is OK. Her daughter and grand children survived with a few burns, thanks to the help of two people who drove by.

"Omg thank you, thank you," said Woodard.

One of those men, Aniel Wade, a delivery man on his way into Alva, spoke to WINK News.

The other did not wish to talk on camera.

"I heard screams coming from inside the house. Instead of running away from the flames,

"I gathered all the energy I could, ran to the front door, saw the mother carry her two children, engulfed in flames," said Wade. "Tripped over the front door, fell, I scooped up her two little ones, helped her on her feet, ran away from the house."

The mother was treated on scene for burns, along with her 4-year-old daughter. Her nephew, a toddler, was treated on scene and later taken to the hospital. Their 73-year-old grandmother was treated for smoke inhalation.

But this deliveryman said not to call him a hero.

"Any man that loves God and country over his personal safety, would get there and help a mother and kids," said Wade.

The Red Cross was assisting the family.