COLLIER COUNTY, Fla. - "Very delayed, slow, you sign in and then you wait."
The hours between 1 o'clock in the afternoon and 1 o'clock in the morning are the busiest times at Naples Community Hospital's emergency rooms.
"Which bottlenecks the E.D. department and the wait times go up, patient satisfaction goes down."
So the hospital is putting the power in the patient's hands with a new online program called "InQuicker."
"It allows patients to sign up for emergency or urgent care department times," said Jonathan Kling, Associate Chief Nursing Officer for NCH.
And rather than wait at the hospital or urgent care, you can now wait from your own home.
"For me I think that would be great."
But Kling said it's not for everyone.
"Designed for non-life threatening or limb threatening injuries."
He said anything more serious still deserves a call to 911. Some people I spoke to weren't so sure about reserving their spot.
"I think I'd rather take my chances and just go to the emergency room when its an emergency, cause it's hard to sign up when you have an emergency."
"If that alleviates some of the wait yes I would be all for that."
Your wait time could be extended if someone comes into the emergency room with something more serious. Reservations can be made at https://nch.inquicker.com/