LEE COUNTY, Fla.,- WINK News has just learned unemployed Southwest Floridians will not lose out on their benefits because of trouble with the new website to file their claims! We've had several calls from viewers who say they're having a hard time navigating the new site, but we're told the state is working to fix the glitch.
"I was thinking I may lose my benefits by waiting days later," said Carolyn Miller.
Good news is Carolyn Jackson and thousands of other Floridians won't!
She says she had a rough couple days figuring out how to use a new system to file her unemployment.
"It kept throwing me off, knocking me out, won't let me get in to sign in."
But with a little trial and error, she was able to learn the new program called "Connect."
"I'm so happy, it's new, it's learning something new, but was happy I was able to get through it, so I feel good about it,"said Miller.
But Neil Matezos isn't having Carolyn's luck.
Since it's launch on Tuesday, Neil has gone through the process of filling out pages of information.
"If you're unemployed you obviously don't have the funds to make money from work."
We saw him try the site three times, each time, when he hit "submit" he got this error message.
"I've tried a lot of different times, tried every which way, I've tried changing my information to resubmit it, I've tried using different computers, I've even come here to the office."
The Department of Economic Opportunity sent us this explanation which says in part...
"Nonetheless, and as expected, some users have encountered delays and problems accessing the system. Some of those issues are technical and some are an inevitable result of user acclimation to a new online interface. Our best estimate is that only a small overall percentage of claimants are experiencing technical problems."
The state also says two of the biggest problems are some claimants are having trouble entering their pin numbers and some are not seeing an option to enter claim-weeks.