LEE COUNTY, Fla.- Florida Power & Light is advising of a resurgence of a payment scam that was popular earlier this year. That same scam is now impacting residents throughout the state and at other utilities.
Customers are reporting suspicious phone calls from people claiming to be utility employees. The calls are actually coming from an internet phone service outside of the U.S. and not from utilities.
These scammers tell customers their accounts are past due and they must pay with a prepaid credit card to avoid being disconnected. These callers do not work for FPL and FPL never asks for personal information over the phone unless the customer initiates the contact.
If a customer believes they may have been a victim of this scam, FPL encourages them to:
1. Notify their local police department immediately.
2. Contact FPL at the number listed at the bottom of their FPL bill or online at FPL.com/contactus
3. Report it to either the Florida Department of Agriculture and Consumer Services (FDACS) immediately (www.800helpfla.com or 1-800-435-7352) or the Financial Fraud Enforcement Task Force (stopfraud.gov).
Customers can find more information on how to protect themselves against scams by visiting: FPL.com/protect