Published: May 15, 2013 12:30 PM EDT
Updated: May 15, 2013 12:34 PM EDT

COLLIER COUNTY, Fla.- "Our paramedics are not hearing the tones that would release the emergency response vehicle to visit with the patient and bring them to the proper care facility," said Commissioner Georgia Hiller.

Commissioners voted Tuesday to have county staff investigate EMS protocols.

"If there's a systemic problem we need to solve it and the only way we can do it is through self evaluation," said Commissioner Tim Nance.

Commissioners concerns have been growing since December, when Charles and Elsie Minard lost their 25 year old son, Chaz, just days before Christmas. The Minard's believe his death could have been prevented if EMS had responded sooner.

"EMS sat on their butts for six minutes, didn't show up, didn't leave," said Charles Minard.

Walter Kopka, EMS Chief, said his department is already taking a closer look at the calls paramedics receive and how quickly they respond.

"If we can determine that there are patterns, if we can determine that there are certain elements that aren't working we'll certainly improve them," said Kopka.

But Commissioner Hiller wants the investigation done at the state level, to avoid any possible conflicts of interest.

"It's the most ludicrous proposition I have ever heard. If anything has ever smacked of a cover up on the part of government as it relates to allegations of misconduct regarding life and death in Collier County this is it," said Commissioner Hiller.