|Published:||May 13, 2013 5:54 PM EDT|
|Updated:||May 13, 2013 7:06 PM EDT|
CAPE CORAL, Fla. - It's your money, and tens of thousands of it went to a consulting firm in California. That firm released a study Monday of the city of Cape Coral's strengths and weaknesses.
The study, called the Zucker Report found seven areas of concern in the city's Department of Community Development, saying one of those concerns is public perception of the area.
If you're looking get any kind of license or a permit in Cape Coral, you're going to find yourself in the city's Department of Community Development.
It's this critical area that's the target of an intense $65,500 dollar study called the Zucker Report.
The city manager says one of the departments weaknesses is its negative public perception and unhappy applicants. "What we found is that we have great employees, but we have certain processes that restrict our ability to offer great customer service," said city manager John Szerlag.
Paul Zucker, president of Zucker systems a firm based in California, unveiled seven areas of concern inside the DCD, in part thanks to a poll of about 780 Cape Coral applicants.
It also uncovered low city employee morale. More than 50 employees rated the city though an anonymous poll. Employees rated Cape Coral as the worst community to work in, as compared to Fort Myers, Lee County and Naples.
The study also found outdated technology, and recommends that the city work towards going "paperless"
It also suggests that city employees return customer calls sooner than in 24 hours.
It wasn't all bad news. The study also found positive areas here, as well, and it offers solutions for the areas the city needs to work on.
City council members will have to figure out what to do with that information in the future.