Published: Nov 22, 2012 4:50 PM EST
Updated: Nov 23, 2012 10:28 AM EST

NAPLES, Fla. -- He's someone you might not think of when you're thinking about Thanksgiving but when you need him, he's there. We're talking about Mr. Rooter, the plumber and believe it or not, Thanksgiving is one of the busiest days of the year for him.

For Dave Sundquist, this Thanksgiving he's talking turkey with his customers during what some could consider their most dire time of need.

"When I took off the cap, water overflowed. So that means the stoppage is from the outside of the house to the septic tank," said Sundquist.

Sundquist is the supervisor of Mr. Rooter, the plumbing company. Thanksgiving is one of the busiest days of the year for them.

"Everybody has issues. Plumbing doesn't stop. 24 hours a day, there is always a plumbing issue and we want to be the company that is there to fix it for our customers," said Sundquist.

Thanksgiving, New Years or any other day you might have off, Mr. Rooter is on.

"We want to take care of people in their, it actually is a time of need, and we don't charge overtime so thats usually why we get the calls," said Sundquist.

WINK News tagged along for one of his calls on Thanksgiving.

"You know I've got 19 people coming probably within 30 minutes, I'd just have to tell them to go in the woods or something," said Steve Plaster, a homeowner in Naples.

"Hopefully there is a small stoppage before into the septic tank and not into the tank itself," said Sundquist.

Stopped up sewer pipes at a home in Naples was the cause of this toilet trouble. A possible soft stoppage leak from paper towels or thick toilet paper was the issue of concern. But as you cook up a Thanksgiving feast, remember what goes down your drain could stop up your sewer.

"I know people don't intentionally put grease down the line but when they wash dishes, the pots and pans, the grease inadvertently goes down the sewer line and it will build up," said Sundquist.

The problem was solved and there was a gift of giving to end the day.

"What we've got here it would normally be $201.19. I'm not going to charge you for today," said Sundquist.

"At all, wow!" said Plaster.

"I helped somebody. I cant look back and say oh I did that job but mindset I know that I did help that person," said Sundquist.

Mr. Rooter said the company doesn't change it's prices just because of the holidays or time of day. In addition to the crew in Naples for Thanksgiving, there are three other crews around southwest Florida.