FORT MYERS, Fla. - A Fort Myers man expecting a delivery got a lot more than just a package. He was left with a broken gate, and a hefty repair estimate, after a FedEx truck backed into it. He has the estimates, but tells us, he's having trouble getting it fixed.
Back in June, Mel Gibson buzzed in a FedEx delivery driver dropping off a computer monitor. The gate opened, but by the time the truck backed up, he says, the gate was already closing.
"The truck, 18,000 pounds of it, was pressing against it in reverse, and I could hear things crunching and breaking, and it bent further and further, it was at an angle, about 25 degrees more than it is now," Gibson said. "I began to scream, hey, stop, quit, and at that point, I guess he realized something was wrong because his truck quit moving."
He says the opener was smoking, and the gate was immovable. He pushed it back into place with his truck just so he could get out, but it doesn't fully close.
"They didn't deny responsibility at all, which I thought was great," Gibson said.
Mel got two different estimates for a new gate - shorter in length, but taller. Both came back in the $12,000 range. He even offered to pay $1,000 to make up for the difference in length. But, the adjustment company disagreed, telling him the new gate should only cost around $6,000. And so began this tug-of-war.
"They want to give me thirty cents on the dollar, they want someone to do a half-baked job, and only replace certain things, and I said, that's just not going to work."
To add insult to injury, Mel says his home has since been burglarized. So, in addition to the gate, he also wants FedEx to cover the losses. But after four months, he says he's getting nowhere, and calls are rarely returned.
"I'm not trying to smear their company, I just want my gate replaced, and they are making is far more difficult than it needs to be," Gibson said.
We contacted FedEx Ground. They tell us: "FedEx Ground is committed to making every experience outstanding, and we are working closely with our customer to reach a resolution to this matter. As a matter of policy, however, we do not discuss specific details involving our customers."