Published: Aug 17, 2012 2:20 PM EDT

TALLAHASSEE, Fla. (AP) - State-backed Citizens Property Insurance says it's making changes to operate more efficiently and more customer friendly at the same time.
    
Board Chairman Carlos LaCasa announced measures Friday that could provide some relief to customers upset about losing credits over disputes on wind mitigation credits.
    
LaCasa said that Citizens would do a follow-up inspection at no charge to customers whose mitigation credits were removed because of inadequate access. LaCasa also said that going forward the company will suspend removing a credit for one year if inspectors are unable to gain access for any reason.
    
Any Citizens customer who made improvements can ask for a re-inspection and have a credit retroactively awarded, but Citizens will not return any premiums retroactively.
    
LaCasa also said Citizens in reviewing its travel and expense policies.

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