Published: Nov 02, 2011 10:49 PM EDT
Updated: Nov 02, 2011 11:29 PM EDT

CAPE CORAL, Fla. - The police department says it's doing all it can to help the family. But some loved ones and volunteers still are not convinced, some say say the department let a wanted man slip through their fingers.

"I wanted to help to help with the volunteering." One volunteer told WINK News he called the Cape Coral Police Department this morning and got this response.

"Nobody in the police department knew anything about this. That's what they told me. They had me on the phone for about 20 minutes on hold, they kept on going back and forth and there was nothing resolved."

He's not alone. This morning - James Arthur's family desperatly searched for him in this area of Burnt Store Road and say they're frustrated.

"They tell me I don't know what they are doing behind the scenes and that's true I do not. But I have not seen but one search done and that was over the weekend," said James' wife Sally Arthur.

"The detectives have done a fabulous job in my opinion. I know they are covering a lot of ground. But I'm just livid about the 911 call and not getting to Hustlers to apprehend him or at least have the fire truck at least block the car," said Arthur's other step-son Tracy Warford.

But Lieutenant Tony Sizemore, of the Cape Coral Police Department says police acted as soon as they could under the circumstances.

"At the time we received the 911 call, that's the first interaction of police or any government agency as to what was going on. There was no missing person at that time. There was no reason for police or fire or anybody to be alarmed or aware of what these previous individuals were," he said.