Published: Aug 23, 2011 6:31 PM EDT

TALLAHASSEE, Fla. (AP) - The Public Service Commission has ordered Florida Power & Light Co. to change its customer service script.
The commission on Tuesday also agreed there's no need for FPL to charge for future nuclear decommissioning.
Currently new customers are told to hold for a "confirmation number."
Callers then are transferred to an affiliated company's representative. That company, FPL Energy Services, sells services such as surge protection and appliance insurance.
The new script will give customers a choice whether to be transferred and lets them know the affiliated company is unregulated.
A new study shows FPL doesn't need additional money from consumers now to cover the $7.8 million it will cost to decommission four reactors between 2032 and 2036.
FPL serves 4.5 million customers in South Florida and on the east coast.

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