CAPE CORAL, Fla. - It's been more than a week since Waste Pro took over trash pickup in Cape Coral. Since the changeover we've gotten plenty of emails and calls from homeowners with frustrations about their trash not being picked up. But is it improving this week?
As the Waste Pro trucks made their maiden journeys through Cape Coral, Rodolfo Duke was one of several wondering when and if they were ever coming to his home. "The disposables were delayed by a week to be picked up," Duke said.
As the clock ticked, homeowners worried about the smell, and rodents. Others grew impatient, telling WINK they saw the trucks pick up trash on only one side of their street. Currently, Waste Pro's call center averages about 400 - 500 calls a day.
But not everyone shares the same complaints. Others say, so far, so good. Nelson Flores put his trash out Tuesday morning, and he said, "It was gone by like, 9 a.m. It's more organized than ever."
"Before, they used to dump the trash and the cans were everywhere, it was kind of dirty, they'd leave stuff behind," Jesus Cisneros said. "I am actually happy with the service so far."
Waste Pro Regional Vice President Keith Banasiak told us it's a trial and error period. The biggest issue for drivers right now is getting used to "right-hand routing." They can only pick up trash on one side, so drivers have to make continuous right hand loops. While this may appear to homeowners that they are being skipped, trucks should be back around in an hour or so.
Banasiak said the good news is, their speed is increasing. By Tuesday in the first week, none of the routes were done. Tuesday in the second week, over half are done.
Duke says he's already noticing the difference. "Compared with last week, they are doing so great," Duke said.
Banasiak said now, it's just a matter of understanding what customers they are missing and tweaking their service. He said it's going to be a 4-week transition. A town hall meeting with the trash company is scheduled for October 30th at the Cape Coral Library for customers to voice any concerns.