JACKSONVILLE, Fla. - When you move from one house to another, you go to the post office and have them forward your mail. That's how simple it was for someone to redirect potentially hundreds of thousands of Citizens Property Insurance payment checks.
Last Tuesday, the company got a letter from the U.S. Postal Service confirming an address change - one they never made.
Now they're warning customers that checks or claims mailed between June 14th and 28th may never have arrived.
If you are one of Florida's 1 million policyholders, here's what you need to know:
You should contact Citizens, then verify account information with your bank and credit companies, and get a copy of your credit report.
While the company doesn't know the extent of the damage, spokesperson Christine Ashburn estimates 213,000 people could have mailed them something that wasn't received. "We will work with customers to ensure that protections are in place to make sure nothing happens to their credit or identity," Ashburn said. "I will tell you at this point, we have not received any calls where we cant find the information. So far, we've received everything we should have received."
The mail was redirected to an address in Hialeah. The question a lot of people have is, what if a crook got their hands on my check and cashed it? Citizens suggests you get a copy of the front and back of the canceled check and contact them. And if you have to make a stop-payment on the check, citizens will reimburse the fee. For more information head to: https://www.citizensfla.com/utilitybar/policyholderfaqs.cfm?show=pdf&link=/policyholder/Mailing_Address_Fraud_FAQs.pdf