FORT MYERS, Fla. - Dozens of passengers are stranded for a second day. At least five Spirit Airlines flights to and form Southwest Florida are cancelled today because of a pilot's strike.
We spoke to passengers, who say they've shelled out hundreds of dollars and aren't getting refunds promised form the airline.
"I'm way beyond ticked off," Las Vegas resident Steven Gehrke tells me. "They only refunded part of our actual flight."
Gehrke says he was told he'd get a full refund from the airline, but hasn't yet. Plus, getting a flight from Las Vegas to Fort Myers wound up hitting his wallet and his family unexpectedly.
"I basically had to spend an extra $500 to get out here today, and I'm a day late picking my kids up," Gehrke explains.
"They were booked, there were a lot of flights that were sold out," Janet Rogers says.
With many other airlines booked, Janet and her husband Joe have been stranded in Fort Myers for a day.
The Rogers claim spirit isn't holding up to their end of the deal, according to a letter she received from the employees at the counter.
"I read the paragraph that says if you are scheduled to fly on the 12th we will process a credit for the full amount of your purchase." However, the Rogers only got credited for their return flight, which wasn't enough to cover the nearly $600 they had to shell out to get back home to New Jersey.
Many tell me they are questioning their choice of airline for their next flight.
"They're giving a hundred dollar voucher but what is that going to do? I'm not ever going to fly with them again." Gehrke says.
Some customers tell me they did receive a full refund, but it was for flights that are later in the week.
We tried to contact Spirit Airlines, but were unsuccessful.