Lehigh Acres, FL.-A Comcast technician is accused of pocketing labor fees, instead of documenting them.
Joe and Jan Kirkup have been working on a home they purchased in Lehigh Acres. In July, the Kirkup's had a Comcast technician install cable, including running a cable wire from the outside of the home to the inside. During the installation, Jan said the Comcast technician told her Comcast would charge $90 for installation, but he offered her a side deal.
"He said, if you want, if you pay me cash I’ll do it for $60...He actually did say, this is just between us. That’s when I thought, huh, that’s weird...He had his regular invoice from Comcast. Their normal charge, their $39.95. Then he had another paper where he could check things off and he said, so I’ll just rip this up and you can just pay me cash."
After the technician left, Jan started to wonder who else the technician had offered the deal.
"What I was questioning in my mind was how much do they [Comcast] charge to do this? Do they charge $90 or is this a fabricated number on his part," she said. "My concern was he’s done it before and he’s going to keep doing it because he’s also ripping off Comcast and he’s also ripping off his own supervisor."
Call for Action contacted Comcast, who sent this statement.
“Comcast takes this matter very seriously. We have contacted the contractor who employs the technician in question, and that technician will no longer be working on Comcast business. Comcast places a high priority on ensuring that our employees and contractors conduct themselves with the highest level of professionalism at all times. If a customer ever witnesses or suspects improper behavior on the part of a Comcast employee or contractor, we ask that they contact us immediately.”
-Mindy Kramer, Vice President of Public Relations, Comcast Florida Region
Call for Action attempted to contact the technician and his employer; however we could not reach them.
Jan said the technician's supervisor called her after WINK News contacted Comcast. She was reimbursed the $60 and he apologized to her. However, the Kirkup's said this was about more than the money.
"There’s more damage here than $60, only $60 to us, but what about those companies and those individuals that worked with those companies," Joe said. "If they’re more careful with who they send out, that will be a good outcome."