LEHIGH ACRES, Fla. - A woman makes a call for action after she felt she was getting the run-around from her bank. She reported that her rent check was cashed by a crook and after three weeks of trying to get her money back, she turned to us.
"I contacted WINK News, because I was getting frustrated," Melodie Knudsen explained.
What got her frustrated started about one month ago when she got a call from her landlord letting her know the rent check was late. When Melodie checked her bank account, she discovered that someone else had cashed her check and they never signed the back.
Melodie wasn't sure who got her money or how, but one possible way could have been theft. Melodie had always used her mailbox for outgoing mail. Once the red flag is up it's not only a signal for the letter carrier to make a pickup, but a signal for potential crooks that bills with personal information and payments like checks, could be inside.
However the SunTrust check ended up in the wrong person's hand, it was cashed at a different bank, without a signature. Melodie immediately reported the fraud to SunTrust and expected that they would reimburse the money.
"The bank was just telling me you know, it would take three to four days, three to five days, on and off, on and off, and about three weeks later it still wasn't being resolved," she told us.
After three weeks, Melodie finally got in touch with a supervisor.
"The supervisor informed me that I was mis-informed. That it could take up to 90 days to be cleared," said Melodie.
That's when she reached out to WINK News Call for Action.
"Three days. Three days. You called them, they called me like the next day," she said.
"I just told the woman [from the bank], you know, I don't want to hear excuses. At this point and time, I just want my money back and if it took contacting WINK News, then so be it," said Melodie.
And the next day, Melodie tells us that her rent money was back in her account, just in time for the next month's rent.
"I want to thank WINK News for being really fast and very rapid action. I mean three days and my money was there. I really want to thank you guys for getting on that right away for me," she said.
We're happy to report that Melodie learned her lesson and from now on she will not put her checks in the mailbox for pickup. Instead, she takes them to the post office.
We reached out to SunTrust for a comment and they said while they can't discuss specific cases with us, "the resolution of errant transactions involving more than one financial institution typically takes longer to resolve, and clients' expectations should be set accordingly. In any event, we address such issues to reach the appropriate outcome as quickly as possible."