Published: May 01, 2012 11:20 PM EDT
Updated: May 02, 2012 12:02 AM EDT

LEHIGH ACRES, Fla. - A medical emergency grounded one man's vacation plans, but when the cruise line refused to hear his pleas to re-book, he turned to Call for Action, for help.

When doctors told David Williams he'd have to put off his cruise to undergo an emergency triple bypass, he wasn't sure  what to think. Up until that point, he'd been relatively healthy.

"I've never had a triple bypass. So it was like, do I need it now?" David remembered. "So basically asked the doctor if I could put it off, they basically told me if I did that and went on the cruise, I wouldn't be coming back."

David and his mother were ready to sail just days before he went under the knife to save his life. When they tried to re-book their vacation, they ran into trouble.

"I got an email with official letterhead saying sorry you had a heart attack have a nice day, but no refunds," David recalled.

But David didn't want a refund. He wanted his cruise.

"We called them back and kept getting the runaround. Call this department, call that department. Call this person, this person here. Finally, I had enough of it and called you guys," He told WINK.

Within a few weeks, he learned he will get to go to sea after all. That's because we put in a call.

"Fortunately, your action team got on there and she got a hold of the PR department," David explained.

And when asked if he believes WINK News Call for Action works?

"Absolutely it works. It may not work immediately because there's always a chain of command you got to go through, but God almighty, if you have an issue you can't resolve it, it doesn't hurt to at least ask," said David.

If you have a problem you need help solving, we have a whole Call for Action team that wants to talk to you. You can call us at 1-800-795-9465 Tuesday through Thursday from 11am - 1pm or you can email us at

We're also looking for volunteers to be a part of the Call for Action team. If you are interested, please email us or call.