FORT MYERS, Fla.- Traveling during the holidays is always difficult. However, it can be more challenging for those facing disabilities. CALL FOR ACTION investigates the top complaints from disabled passengers.
For Ron and Joan Villela, traveling brings the added complication of needing a wheelchair.
"We've previously used the airlines wheelchair going through Atlanta and missed flights because they are so slow," said Ron, "So we decided we would bring our own wheelchair and that helps a lot!"
Ron and Joan are not alone. According to reports from the Department of Transportation, more than 19,000 passengers with disabilities filed complaints about accessibility while traveling during 2010.
Of those complaints, 10,058 were about "failure to provide assistance" for a passenger who needed a wheelchair making it the most common complaint among disabled passengers.
"Doesn't surprise me a bit," Ron told us when we told him about the statistics.
Of the airlines receiving complaints, Delta received the most with 3,742 complaints. American received 2,308 and Air Tran rounded out the top three with 2,133.
The Villela's say most of their problems happen at bigger airports not here at RSW.
"Coming back and forth here is very good. The people are very attentive and we get first in line, first on the plane. So it is pretty nice that way," said Joan.