|Published:||Dec 14, 2010 12:19 AM EST|
|Updated:||Dec 13, 2010 9:25 PM EST|
CAPE CORAL, Fla. - Call for Action gets results for a woman struggling to get a refund from a door-to-door meat company.
Eve Swinton says she made a rush decision to purchase $250 worth of steaks and hamburgers from a salesman with Blue Ribbon Steak and Seafood.
"It was probably a quarter to six and he rang our doorbell and asked us to see some meats he was selling," she told us.
But after thinking about her purchase overnight, Eve changed her mind.
"The following day at 8:00am I called Anthony, who happened to be the salesman that night, and just told him that we hastily made the decision and that we would like to cancel," she explained.
Eve says the salesman told her that he would drop by, pick up the meat, and give her a refund. But he didn't show.
"First off, when Anthony didn't call I thought he might just be busy. But then when I called and got ahold of Nick saying he was a manager-- and the fight to cancel the order-- I started thinking, 'what did I get? What did they sell me?' If it was that hard to get my money back, what did I get?" said Eve.
She called the manager again and he finally said she could get a refund but they would charge her a 30-percent restocking fee for not submitting a request for a refund in writing by midnight the day of the purchase.
Eve researched the company and found they had a "D" rating from the Better Business Bureau. Desperate to get her money back, she contacted Call for Action.
"Thinking back, literally embarrassed, a truck pulls up to your house with a freezer on it and you buy meats from him. You can go to a supermarket and by a steak and if that steak isn't good you can return it and get your money back. Something like this-- no choice, no alternative, you're just stuck," she said.
When Chief Investigator Melissa Yeager called the owner of the company, Michael, he told us that the company policy requires customers to submit a request for a refund by midnight the day of the purchase to ensure the meats have not been ruined. But he said as a good gesture he would refund Eve's money and take back the meat. After two days of calling to follow up, they did refund all of Eve's money.
Learn a lesson from Eve: Do your research on anyone who comes door-to-door selling something and with any purchase, know the return policy before you buy.