|Published:||Dec 10, 2010 12:35 AM EST|
|Updated:||Dec 09, 2010 9:20 PM EST|
BONITA SPRINGS, Fla. - Call for Action gets action for a local pilot whose storm windows turned purple. After battling for months to get the tinted windows replaced, he turned to WINK News for help. Call for Action Chief Investigator Melissa Yeager got him answers.
Greg Kepen weathered Hurricane Charley at his home near Bonita Beach and knows what kind of damage a category four storm can do. So when he decided to invest in storm windows, he thought his worries were over.
"My job takes me away for weeks at a time and then I can't get here to put hurricane shutters-- so I figured that the hurricane window was a good alternative to hurricane shutters. And then you're always protected," Greg explained.
He took out a loan to pay for new storm windows and said at first, the windows looked great.
Then a year-and-a-half later, Greg told us, "they turned a purple-ish, fuchsia, pink color"
Greg made some calls to find out how to get his purple windows fixed, but wasn't getting any answers or any help. We called the company, Flesher Windows, several times over three months and finally during the first week of December, got some answers.
Flesher Windows said they've put in an order for replacements and Greg should be getting new glass by January of 2011. Finally some hopefully white light at the end of a long purple tunnel for Greg.
As to why it took so long for Flesher Windows to respond to Greg's problem, the person we spoke with says it was a communication error. Some people within the company moved positions during the three months we called and Greg's case probably just fell through the cracks. Once we got in touch with someone this last time, during the first week of December, it took the woman less than one week to get the problem, resolved.