Published: Sep 03, 2010 11:35 PM EDT
Updated: Sep 03, 2010 6:06 PM EDT

FORT MYERS, Fla. - A woman's daughter is killed. She wants to sell her daughter's home, but says the bank doesn't know what it's doing and bungled the sale. Fed up, she called, "Call for Action" for help.

Charlotte Pierce's daughter, Tracy, was hit by a car and killed in December of 2009.

"I've cried so much, and you know, you lose a daughter and you still cry; again and again and again... To be called in the middle of the night, we think we have your daughter at the hospital in the emergency room is just beyond horrendous... you should not have children dying," Charlotte tells WINK.

A couple of years earlier, Tracy had purchased a townhouse in the same development as her parents. She had a steady job and a loan she was capable of paying every month.

Her mother described Tracy as, "financially independent and as an accountant, everything was very well organized."

Charlotte tells us it took a few tries before the bank, GMAC, finally got the paperwork about Tracy's death.

"I faxed them copies of the death certificate, probably two or three times, and each time it went to a new department, and each time it went to a new fax number, so I finally sent it certified mail," she recalls.

But Charlotte says the communication mishaps didn't end there.

"They tell me that her credit rating will be ruined. Like it matters. I mean you know, again and again and again we've been told Tracy's going to lose her good credit rating," she tells us.

Charlotte found a couple interested in taking over Tracy's loan so the bank wouldn't foreclose on the home.

But when she tried to let GMAC know, she said, "I could not get GMAC to discuss it. First, one person would say, sure they can assume it, then we go to try to get some information and nothing. In fact, just a few weeks ago someone called asking me if I'd like to pay off the mortgage and I said, 'excuse me, do you have the file?' and he said, 'oh no.' All these months later, they still don't know what's the deal."

Back in April of 2010, Charlotte says she wrote another letter to GMAC telling them they had permission to discuss the potential sale of Tracy's townhouse with a realtor. But Charlotte says the bank did nothing, and the couple who was going to buy Tracy's home moved on.

"Finally we decided the heck with it. I-- the last call that I had with them I said, 'OK guys, it's all yours,' " Charlotte told us.

Now, Tracy's home is in foreclosure, an ending Charlotte was hoping to avoid.

"I guess I'd like GMAC to acknowledge the fact that they really blew it on this one... and when I hear them complain that they are not getting any resolutions to their problems, you just laugh and the more you hear, about other mortgage companies and the way they mess up everybody, it kind of serves them all right," she says.

GMAC tells us they have no records from Charlotte about any interest in the home, but told us Tracy's loan could not be transferred. GMAC says it received documentation a realtor was trying to sell the home, but never received further information. The realtor says GMAC wouldn't talk to her. After our phone call, GMAC did contact Charlotte, but Charlotte has decided to just let the bank foreclose.