CAPE CORAL, Fla. - An update in our ongoing investigation into loan modifications and an error by Bank of America that left a Cape Coral woman homeless. After we ran that story a second woman came forward to say Bank of America made the same mistake with her.
Two days in a row we've asked Bank of America for an answer to our questions and two days in a row, Bank of America was late with their response.
On Monday we told you about Nicole DePuy. Bank of America approved DePuy for a trial loan modification. Nicole paid but her home was still sold at auction, even though the bank said it was safe. Now we're able to report that Bank of America says: their lawyer is working to buy Nicole's home back and at the very least give her some more time to stay in her home. We'll keep you up-to-date on whether or not that really will happen.
Meanwhile, a second woman has come forward, claiming Bank of America did the exact same thing to her. We contacted Bank of America yesterday for a response. They tell us: they're still looking into this second case.
Laqurdia Tatum tells us she was approved for a trial loan modification through Bank of America, June 18th.
"I verbally called to be sure that the letter was a valid letter. I didn't want to be scammed, I didn't have money to waste. She said, 'yes ma'am. This is a valid letter from Bank of America,' recalls Tatum.
Laqurdia then sent her payment in the mail saying, "They cashed it, applied it to the new loan."
She then made a phone call to Bank of America to get her house taken off the auction block.
"She calls downstairs, so I think, or sends an email to the department, so I think, and she's taking my house off the market, so I thought," Tatum told us.
With that settled, Laqurdia took care of some other business.
"I went to Fort Bragg to see my son off to Afghanistan and I come back home and I got mail in the box from Thursday, Friday and Saturday. Sunday after church I open the mail and you can imagine my surprise and disappointment: they sold my home anyway," Tatum says.
Her son fighting overseas has no idea that his mom and younger brother, are now homeless.
Tatum explains, "I can't tell him. He just landed in Afghanistan on Monday. I can't tell him."
Now, she's having trouble answering questions from her youngest son.
"He asked me 'Mom what are we going to do?' I said 'I don't know.' I honestly don't know where I'm going to go. I don't know," says Tatum.
Bank of America is investigating Laqurdia Tatum's situation and gave us a lot of answers about how the loan modification process works for its bank. We also learned a lot today about where you can complain, who investigates banks for these practices, and why you may struggle to get a modification. We've detailed that on our Call for Action blog. Click here for the link.