FORT MYERS, Fla.- Service has been restored to Sprint wireless customers across Southwest Florida, after service was down for over an hour Monday morning.
Around 8 a.m., customers from Lee, Collier and Charlotte counties began reporting disruption to their voice, data and text messaging service. Many unhappy local customers wrote on the wireless provider's Facebook page, asking what was going on in the area. One said he received messages that read "radio interface resource shortage" and "the network is busy."
Sprint's regional public affairs manager said the outage lasted an hour and 16 minutes in the Fort Myers area, and that all impacted customers should see their service completely restored.
Local customer Timothy Francis works for Lee Memorial Hospital. He said he noticed his service was out while trying to discharge patients Monday morning. He said he had a difficult time getting customer service assistance over the phone, so he went to the Sprint retail location across from Page Field in Fort Myers.
"It's a disaster. It's catastrophic, especially in my industry where i'm dealing with patients and peoples lives," said Francis.
Sprint recently came in last place in a Consumer Reports survey of U.S. wireless providers.