Cape Coral man says Bruno Home Performance signed him up for financing without his consent
Lance Henderson said he was signed up for financing with Bruno Home Performance without them ever getting his consent to do so.
On Tuesday, law enforcement raided the Bruno offices in Bonita Springs but they will not say what they were looking for or what they’re investigating.
“It’s sad that they are taking advantage of the hard honest working people,” said Henderson.
On November 2, Henderson said Bruno representatives came to his home for what he thought would be a free inspection.
He said he was presented with a tablet to sign to give them permission to inspect his home. He was also presented information about financing. Later that day, he said before he was sent an estimate or agreed to any work, a crew from Bruno showed up and started ripping out his old AC unit. Henderson said when he called the company to find out what was going, Louis Bruno sent him a document showing Henderson’s signature.
Henderson says he never signed an agreement for the work.
He also said the company used his personal information to sign him up for financing. We reached out to that financing company and have not heard back.
A representative with Bruno Total Home Performance said he could not comment about Henderson because of litigation. However, they did post a comment on Facebook about the raid.
“Yesterday’s law enforcement activities came as a shock to all of us here at Bruno Total Home Performance. We want to apologize for any disruption of service to our loyal client base as well as new customers in our pipeline. We are dedicated to quality workmanship and honest business practices, as well as to our outstanding staff of more than 200 people and their families who have helped make us the company we are.
So many of the posts on social media are untrue, and as we begin to learn more about these matters, we will keep you informed and provide the details.
We are continuing to operate, honoring all of our warranties and will be getting back to servicing our clients as quickly as possible.”