Getting results from customer service

ORLANDO, Fla. (Ivanhoe Newswire) Online shopping can make life convenient, but that doesn’t always mean you will get what you see on your screen.

When the item is not what you expected, there are ways to complain effectively.

How do you feel when you have to call customer service?

• To make this process smoother, get your facts straight.
• Before you make that first call, review warranties, guarantees, and the policies of the company.
• Gather order numbers and shipping numbers, and define ahead of time what resolution will satisfy you.
• Clear your head. Prepare yourself for the call by remembering that what you want is resolution, and this is best accomplished by maintaining a cool but determined attitude.

If the call center representative does not satisfy you, ask to speak to a supervisor. And if the company is still unresponsive, consider reaching out to the better business bureau, the federal trade commission, or even your state’s attorney general’s office for help.

You can also put your complaint on social media but experts say it’s better to phrase it as a plea for help rather than a rant.

Contributors to this news report include: Hayley Hudson, Katie Coronado, Producers; Jesse Draus, Videographer and Editor.